Answering Your Questions
If you have any other questions, feel free to reach out to our team anytime. We are happy to help!
Q1.Do I need to prepare cleaning tools and detergents myself?
No. Our Auntie cleaners bring all professional cleaning equipment, vacuum cleaners, mops, and eco-friendly cleaning detergents. If you have specific preferred detergents, you are also welcome to provide them for Auntie to use.
Q2.How long does the cleaning service usually take?
Service duration depends on house size and selected package. Typically, a standard 2-bedroom, 1-bathroom General Clean takes about 2 to 2.5 hours, while a Deep Reset Clean takes around 3.5 to 4.5 hours. Customer support will confirm recommended hours when reviewing your quote.
Q3.Is the online generated price range final?
The online estimate is a reference price range based on standard conditions. Due to variations in actual dirt accumulation, pet presence, and window count, our support team will confirm the final fixed price with you after receiving your review request.
Q4.Do I need to stay home during the service?
Not required. You can choose to let Auntie in at the start, briefly explain your requirements, and then go out for work or shopping, returning before completion. Alternatively, key box access can be arranged in advance.
Q5.What if I am not satisfied with certain areas after cleaning?
Auntie Cleaning offers a 100% Satisfaction Guarantee. If you notice any area that doesn’t meet expectations within 24 hours after completion, simply send us photos and we will arrange a complimentary follow-up visit.
Q6.Can I book cleaning services on weekends or public holidays?
Yes. We support bookings 7 days a week. However, weekends and peak slots fill up quickly, so we recommend submitting your instant quote 2-3 days in advance to secure your preferred time.